jililive11 Privacy Policy

jililive11 ("we", "our", "platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This privacy policy tells you what kind of information we collect about you when you use the jililive11 website or services, why we collect it, and how we use and keep that information secure.

By using our services, you are considered to have given your consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

We may collect various types of information during registration and use of jililive11. This information helps us provide you with improved and personalised service.

1.1 Information Provided Directly

When you create an account on our platform or use our services, the following information is collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information (bKash, Nagad, Rocket or Upay account number)
• Identity verification documents (national ID or passport details, where applicable)
• Information provided when contacting us

1.2 Automatically Collected Information

When you browse or use the jililive11 platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser type and version
• Time and date of access to the platform (per BST)
• Pages visited and service usage patterns
• Information obtained through cookies and similar tracking technologies

1.3 Transaction-Related Information

Information related to deposits, withdrawals, and gaming activity — such as transaction amount, time, method, and history — is stored in our systems. This information is essential for financial security, fraud prevention, and ensuring responsible gaming.

jililive11 uses your personal information only for lawful and specific purposes. The main reasons for our use of information are described in detail below:

• Account Management: To create, verify, and keep your jililive11 account secure.
• Service Delivery: To ensure games, bonuses, promotions, and other benefits are provided.
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To assist with your questions and resolve issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify excessive gaming patterns and take necessary action.
• Age Verification: To ensure only those aged 21 or above can use the platform.
• Platform Improvement: For analysis and research to further improve the user experience.

As a safe and reliable platform, jililive11 places the highest priority on the security of your information. We implement industry-standard technical and organisational measures.

jililive11 may share your information with third parties in the following limited and specific circumstances. In each case, only the minimum necessary information is shared.

4.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. The privacy policies of those organisations apply.

4.2 Technology Service Providers

Game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others) may receive limited technical information to properly operate their game services. This data sharing is governed by strict contractual terms.

4.3 Legal Obligations

In response to court orders, legal processes, or lawful requests from regulatory authorities, we may be required to disclose relevant information.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, however, the new authority will be required to comply with this privacy policy and users will be notified in advance.

The jililive11 website uses cookies and similar technologies to improve your browsing experience. A cookie is a small data file stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They remain active to maintain login sessions, carry out security verification, and process payments.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings, making your experience more convenient on return visits.

5.3 Analytics Cookies

These cookies are used to analyse and improve platform performance. The information collected is entirely anonymous in nature.

As a jililive11 user, you have specific rights regarding your personal information. We respect these rights and provide the opportunity to exercise them.

• Access: You have the right to know what information we hold about you.
• Correction: If there is any error in your information, you can request that it be corrected.
• Deletion: In certain circumstances, you can request that your personal information be deleted.
• Objection to Processing: You can object to marketing communications and certain processing activities.
• Data Portability: You can request a copy of your information in a machine-readable format.
• Withdrawal of Consent: Where information is being processed on the basis of your consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We provide assistance in Bengali via 24/7 live chat.

We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Account Information: May be retained for the applicable legal period even after the account is closed.
• Transaction Records: Retained for a specified period to meet financial and audit requirements.
• Customer Service Records: Retained for a limited period to ensure service quality.
• Technical Logs: Retained for a short period for security and performance monitoring.

When the data retention period ends or the information is no longer needed, it is deleted securely or anonymised.

jililive11 is for those aged 21 or above only. We do not knowingly collect information from any minor. Age verification during account registration is a mandatory process.

If information is found in our system indicating that a user is under 21, that account will be suspended immediately and the relevant information will be deleted.

If you believe a minor is using our platform, please contact us and we will take prompt action.

jililive11 may update this privacy policy from time to time. This may be necessary due to service improvements, new legal requirements, or business changes.

• For significant changes, registered users will be notified in advance via their contact details.
• The "Last Updated" date at the top of this page will always show the date of the most recent version.
• Continued use of the platform after changes are made will be considered as your consent to the updated policy.

We recommend that you review this page regularly so that you are always informed about the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is always ready to assist you.

Also read our other legal documents — Terms and Conditions and Responsible Gaming policy — which together form the complete framework of your experience at jililive11.